Technical Support Engineer

For our fast-growing platform we are looking for a technical support engineer!

Over the past years our company has been growing steadily. So much so that we are constantly looking for new colleagues. Are you an experienced in providing technical support and would you like to push your boundaries? Katana PIM offers you an inspiring and informal workplace in the one of the most beautiful parts of Leiden.

What you'll be doing:

What you have:

You are experienced in providing technical support for existing systems.
You have completed an ICT or technical education at least MBO level, or comparable
You have some knowledge of HTML, CSS and Javascript and are able to analyze problems with HTTP connections.-You are familiar with data formats such as XML, CSV and JSON.- You have experience with .NET code (C#) and (a form of) version control, and you like to delve further into this.
You have experience with SQL queries and can independently execute queries on a database to create reports for clients, for example.
You have experience with the necessary tooling, such as Visual Studio, SSMS and Microsoft IIS.
You are interested in e-commerce and would like to learn more about it. Knowledge of terms such as API, PIM, CMS, WMS and ERP is an advantage.
Our clients do not all have the same knowledge of technology, so you are able to adapt your story to the knowledge level of the client.
You can analyse, identify and solve problems. In case of complex problems, you can translate this into a concrete assignment for the developers.
You have excellent communication skills, both written and oral (Dutch, English, any additional language skills are an advantage).
You are curious and always open to learning new techniques.
You have self-starting ability, have a great sense of responsibility and are able to recognise and take up work independently, where necessary.

What you’ll get:

A varied job in an enthusiastic and experienced team
Space and responsibility to organise your own time
Working for internationally recognizable brands
All of our systems are hosted on our own servers, managed in-house by our team.
A workplace in Leiden, close to all public transport
Room to deploy new initiatives
Hypermodern and ergonomic furniture
An optimal workplace with a powerful computer and multiple monitors
A lot of great colleagues with many fun initiatives such as pub quizzes, extensive lunches, game nights and much more